PASS GUARANTEED QUIZ ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT - USEFUL VALID ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM EXAM PASS4SURE

Pass Guaranteed Quiz ITIL-4-Specialist-Create-Deliver-and-Support - Useful Valid ITIL 4 Specialist: Create, Deliver and SupportExam Exam Pass4sure

Pass Guaranteed Quiz ITIL-4-Specialist-Create-Deliver-and-Support - Useful Valid ITIL 4 Specialist: Create, Deliver and SupportExam Exam Pass4sure

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 2
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 3
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Topic 4
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 5
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q29-Q34):

NEW QUESTION # 29
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

  • A. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
  • B. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
  • C. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
  • D. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested

Answer: A

Explanation:
Increasing the priority of requeststhat have been waiting too long helpsprevent service level breachesand improves user satisfaction without undermining the triage approach for urgent tasks.


NEW QUESTION # 30
A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?

  • A. Results-based measurement
  • B. Swarming
  • C. Advanced analytics
  • D. Outsourcing

Answer: B

Explanation:
Swarminginvolves bringing together specialists from different areas to collaborate immediately on incidents without rigid escalation tiers, helping to reduce queues and speed up resolution.


NEW QUESTION # 31
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

  • A. Continuous integration
  • B. Continuous delivery
  • C. Change enablement
  • D. Continuous deployment

Answer: A

Explanation:
Continuous integrationresolves delays by ensuring that developers frequently merge their code into ashared repository, enabling earlier detection of issues and smoother collaboration.


NEW QUESTION # 32
Which statement about 'service integration as a service' isCORRECT?

  • A. The service integrator does not deliver any services to the organization
  • B. The service integrator can be easily replaced by other vendors to leverage better pricing
  • C. The service integrator provides services and manages other vendors
  • D. Multiple vendors provide the service integration and management function

Answer: C

Explanation:
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.


NEW QUESTION # 33
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

  • A. One value stream for resolving incidents, and a separate value stream for managing service requests
  • B. One value stream for the organization, and separate value streams for each team
  • C. One value stream for all activity that arrives via the service desk
  • D. One value stream for the organization, and separate value streams for each supplier

Answer: C

Explanation:
A single value stream can manage all activity that arrives via the service desk, regardless of which internal team or supplier is involved, enabling streamlined and consistent handling of incidents and service requests.


NEW QUESTION # 34
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